Around-the-Clock Support When It Matters Most

In today's business world, the clock never really stops ticking. Customers expect instant access, employees rely on connected tools, and critical systems must stay online around the clock. But when technology fails. whether it's a server crash at midnight, a cyber threat on a holiday, or a network outage over the weekend, downtime isn't just inconvenient, it's costly. That's why Intellicom provides true 24/7/365 on-call IT support, so you always have an expert ready to pick up the phone and get you back up and running, no matter the time or day.

Real People, Real Support

When an IT issue strikes, the last thing you want is an automated system or endless hold music. Intellicom ensures that every call, day or night, is answered by a real, knowledgeable technician who understands your systems and your business. Whether it's a critical server outage at 2AM or a minor network glitch on a Sunday, you'll get immediate guidance and hands-on support. 

This human-first approach eliminates the frustration or impersonal service and ensures problems are resolved quickly, efficiently, and correctly the first time. With Intellicom, you're not just getting on-call IT, you're getting a dedicated partner who's genuinely invested in keeping your business running smoothly.

From Helpdesk to Emergency Response

Intellicom's support isn't just reactive, it's proactive too. During standard hours, our fully staffed helpdesk tackles everything from printer glitches to major server incidents. When issues strike after hours, the on-call team picks up right where the helpdesk leaves off. Whether you're facing a security breach, hardware failure, or network meltdown, we deliver fast, expert response day or night.

Why 24/7/365 Matters

• Downtime doesn't wait for business hours. Manufacturing lines halt, healthcare access systems go offline, customer portals crash, they need immediate fixes or the clock keeps counting the losses.
• Live support builds trust. Knowing there's always someone on the line, who understands your technology and your business, brings peace of mind.
• Consistency across all hours. The same responsiveness and technical standards apply whether it's 2PM or 2AM.

Proactive Tools, Not Just Reactive Help

Beyond reactive support, Intellicom's managed services include robust 24/7/365 monitoring, patch management, backups, and remote support. These safeguards don't just solve issues; they prevent them before they become disasters. That's peace of mind you can rely on.

Experience Meets Expertise

Our roots in Central Nebraska trace back to 1994. From that long-standing foundation, we've built a reputation for understand the local market and serving our clients across healthcare, manufacturing, banking, and agriculture. Our team includes certified professionals across a spectrum of technologies including CompTIA, Microsoft, Cisco, HP, and more, all to ensure your systems are in expert hands.

A Seamless Extension of Your Team

Partnering with Intellicom means more than outsourcing IT, it's like having an entire IT department without the overhead. Our depth of staff ensures that knowledge and expertise are always available, even when someone is on vacation or unexpectedly absent. Clients frequently describe Intellicom as part of their team, a testament to the close, relationship-driven approach Intellicom fosters.

The Bottom Line

• Unmatched Accessibility: IT support available every hour, every day, with a live person always on call.
• Unified Support Model: seamless transition between proactive helpdesk hours and emergency response.
• Preventive Peace of Mind: Monitoring, patching, and backups safeguard your systems around the clock.
• Certified Experts Grounded in Community: Deep experience and credentialed professionals rooted in regional needs.
• True Partnership: More than a vendor, Intellicom becomes a trusted extension of your team.

Ready to secure your business operations, day or night? Contact Intellicom's on-call support at 308-237-0684 (option 1) or 877-501-DESK (option 1), and talk to a real person, any time, any day.