Customized IT Solutions that Fit Your Business
publish date: June 8, 2020
Today, many IT companies offer only one model for handling IT support and require their customers to fit into that model. In essence, they try to dictate how their customers handle their technology. At Intellicom, we recognize that it’s more effective to collaborate with our clients. Every one of our clients is unique, and we have found that listening and learning is the key to building a quality relationship. Once we’ve listened and learned, we will build a custom solution specific to your business. After all, it’s your technology – we just help you manage it effectively.
Your Advantage Starts Here...
A Powerful Set of Tools
The effectiveness of our professional and well-trained team is enhanced by the tools they use. Intellicom has invested in a large set of powerful applications that help us monitor, manage, and quickly identify, troubleshoot, and resolve the issues that occasionally arise within modern networks.
Helpdesk & On-Call
It’s said that business never sleeps and never takes a day off. During normal business hours, Intellicom has a team of skilled individuals standing by to take your call. On nights, weekends, and holidays, our on-call team supports you 24/7/365. Your call is always answered by a live person who can often start resolving your issue immediately.
You can have confidence that when you engage with Intellicom, we take time to understand the unique needs of your business and help you leverage technology strategically.
Certified, Professional Staff
We see it too often in IT: clients become reliant on just one person. At Intellicom, we have multiple engineers with expertise across a range of technologies, and we document network information carefully and completely. Our technicians and engineers have formal education in the technology field, and they stay current by regularly attaining advanced certifications from Microsoft, Cisco, CompTIA, etc. While training is important, you’ll also find that our team members go out of their way to provide exceptional, professional service and communication. We bring to our clients, not just a single individual assigned to an account, but an entire IT organization. This fact provides valuable peace of mind.
IT is more than just managed services... thankfully for you, there is Intellicom.