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Helpdesk Technician I

Are you passionate about technology? Love to learn? Interested in kick-starting your IT career? Come join our talented team of IT professionals.

For over 25 years, Intellicom has been providing IT services to businesses across Nebraska and beyond, and we continue to expand! When you come and talk to us, you will see why we recruit some of the best talent around and why people on our team choose to work in the challenging and rewarding field of IT consulting. Our technicians are trained on an array of leading edge tools which help us assist our customers with an unmatched level of service. Intellicom provides an environment where you can learn and grow and do what you do best every single day.

The successful applicant’s job duties will include providing prompt and professional remote support to our customers, focused primarily on desktops and peripheral devices. Examples include issues related to connectivity, anti-virus, wireless, printing, setting up/disabling users in Active Directory and a variety of third party applications, and end user support. Generally this includes, answering support calls via phone, responding to emails, remotely connecting to customers, and working in our ticketing system.

Advancement opportunities exist within our Network Operations Center (NOC) and Engineering teams, where we provide remote network support as well as remote and on-site server and desktop support.

An Associate’s degree or Bachelor's (in progress or completed) in a technology field, and one or more years of experience in a technical field or customer service role is preferred. Ability and desire to attain some level of current industry certification quickly is desired (A+, MCP, MCITP, CCNA). Candidates with suitable combination of education/experience will be considered. Successful applicants must be passionate about technology, committed to lifelong learning, and possess excellent interpersonal skills. Salary will be commensurate with experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

To apply, email Tammy at tblankenship@intellicominc.com prior to April 1^st.

Learn more about our full list of benefits

Intellicom is an equal-opportunity employer and does not discriminate against employment and/or advancement opportunities based on age, gender, race, religion, creed, or sexual orientation.