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Open Positions

Technical Dispatcher/Support Services

Are you passionate about customer service but also interested in technology? Love to learn? Interested in kick-starting your career? Come join our talented team of IT professionals.

For over 25 years, Intellicom has been providing IT services to businesses across Nebraska and beyond, and we continue to expand! Intellicom provides an environment where you can learn and grow and do what you do best every single day.

The successful applicant’s job duties will include providing prompt and professional customer service to our customers. This entry-level position will be responsible for creating tickets in our software program for all inbound phone and email service requests. Employee will process customer request, ascertain urgency, gain additional information if necessary, and assign the ticket to the appropriate member of our technical team. Generally, this includes, answering support calls via phone, responding to emails, and working in our ticketing system. Other entry-level technical tasks may be assigned around shipping and receiving, inventory control, and performing server and workstation health checks.

Advancement opportunities exist within our Network Operations Center (NOC) and Engineering teams, where we provide remote network support as well as remote and on-site server and desktop support.

An Associate’s degree (in progress or completed) in a technology field, and one or more years of experience in a customer service role is preferred. Ability and desire to attain some level of helpdesk or customer service certification within the first year would be preferred. Candidates with a suitable combination of education/experience will be considered. Successful applicants must be passionate about customer service, committed to lifelong learning, and possess excellent interpersonal skills.

Please submit a cover letter and resume to [email protected] before the end of business on June 18th if you would like to be considered for this position.

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Culture

// Culture

If you want to have the opportunity to do what you do best, every single day, Intellicom wants to talk to you!

At Intellicom we believe in a fun, family friendly, flexible work environment. Beyond that, we have created an atmosphere in which employees get to use their strengths every day and have nearly limitless opportunities to learn and grow.

Check out any current opening below!

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Internships

// Internships

Intellicom, in conjunction with the University of Nebraska at Kearney, has developed a strong and comprehensive internship program designed to complement the excellent curriculum offered by the quality technology programs at UNK with hands-on experience.

Through well-designed job descriptions, our interns gain exposure to real customers using the latest software and hardware technologies in nearly every kind of business imaginable. Each position is worth up to 3 credit hours towards their college education and is completed after 120 hours on the job.

If you are interested in the Intellicom internship program, please submit your resume as an attachment to [email protected].


Intellicom is an equal-opportunity employer and does not discriminate against employment and/or advancement opportunities based on age, gender, race, religion, creed, or sexual orientation.
 

 

What our employees have to say...

  • I love everything about working at Intellicom. The company culture is great, the tech industry is fascinating, our clients are wonderful, and our people are fantastic!

    Bryan Kuntz
    Bryan Kuntz
    VP of Operations
  • Working for Intellicom gives all of us here the ability to follow Dan’s great lead in focusing on what we do best, which is really helping our customers. Our business is thriving and it’s great to see other businesses thrive, in part due to the help we provide them.

    Todd Herges
    Todd Herges
    Client Services Advocate
  • The pace and energy that our team members have – there’s a constant, daily goal to strive to do the right thing for our customers.

    Craig Peshek
    Craig Peshek
    Senior Account Manager
  • Technology is ever changing so the ability for this crew to learn and continue learning daily is outstanding.

    Jeff Hasenauer
    Jeff Hasenauer
    Director of Information Systems
  • It’s not just “I fixed it”. It’s knowing how did I fix it, why did it happen and going back so we can prevent it from happening again. It’s really refreshing to be able to work with people who are that dedicated to their jobs.

    John Bettles
    John Bettles
    NOC Engineer

Contact Us

Intellicom
1700 2nd Avenue
Kearney, NE 68847

308.237.0684
[email protected]
[email protected]